![]() We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). ![]() Background results will be evaluated on a case-by-case basis. Job- related concerns noted in the background screen may disqualify you from the new position or your current role. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Good customer service focus and experience Must be proactive, detailed orientated, and work in a fast-paced environment.Ability to understand and utilize multiple systems for billing and dispute management.Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload.Excellent analytical, communication (verbal and written) and organizational skills.Must be knowledgeable with MS Office Suite, primarily Microsoft Excel.1+ years experience in a telecommunications billing environment.Ability to prioritize with good time management skills.Attention to detail with good organizational capabilities. ![]() A combination of education and experience is acceptable.Field Of Study: Finance/Accounting/Telecom.Education Level: High School/GED, Associate degree preferred.High School Diploma/GED or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience.Provide status updates to billing management for aging tickets and other reports as requested. ![]() Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters.Consult with managers or senior staff members on non-routine issues.Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer’s established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues.Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience. ![]()
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